Refund policy

30-DAY RETURN & FIRST-TRY POLICY

We want you to feel confident trying Plot Twist.

HOW TO REQUEST A RETURN

Within 30 days of delivery, sign in to your customer account, select the applicable order, and choose Request return. If you need assistance accessing your account or submitting the request, email support@meetplottwist.com with your order number.

UNOPENED RETURNS

Unopened and unused products in their original sealed packaging may qualify for a refund when the request is submitted within 30 days of delivery.

FIRST-TRY GUARANTEE

For your first Plot Twist order, you may open and try one tube. If it isn't right for you, submit a return request within 30 days of delivery. This guarantee is limited to one opened tube per customer and household.

BUNDLE RETURNS

A 2-pack or 3-pack may qualify for a full merchandise refund when no more than one tube has been opened and all remaining tubes are unopened and sealed. For a 2-pack, the second tube must remain sealed. For a 3-pack, the second and third tubes must remain sealed. We may request photographs of the remaining sealed products, packaging, and lot codes. Bundles with more than one opened tube aren't eligible unless the products are damaged or defective.

APPROVED RETURNS AND DISPOSAL

During our current return process, an approved return does not require shipping unless Plot Twist specifically provides different instructions. Do not mail products to a Plot Twist business address. When no shipping is required, we will ask you to dispose of the product according to our instructions and applicable local requirements. We may request reasonable photographs or product information before approving a refund. If we specifically require a physical return, Plot Twist will provide prepaid return instructions at no cost to you.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT PRODUCTS

If your order arrives damaged, leaking, defective, incomplete, or incorrect, submit a request promptly. Plot Twist will provide a replacement or refund for the affected product and cover any required return shipping. Please keep the product and packaging until we provide instructions. If you experience an unexpected reaction, stop using the product and seek medical advice when appropriate.

REFUNDS

After your request is approved and any requested verification steps are completed, the refund will be issued to the original payment method within 5 business days. Your bank or payment provider may require additional processing time. Original shipping charges are nonrefundable unless the issue resulted from a Plot Twist error. We do not charge restocking fees.

ELIGIBILITY

This policy applies only to purchases made directly through Plot Twist. Products purchased from another retailer must be returned through that retailer. Requests require reasonable proof of purchase and must comply with product directions. Empty or substantially consumed products aren't eligible, except where required by law.

SUBSCRIPTIONS

The first delivery of a subscription may qualify for the First-Try Guarantee. Opened subscription renewal products aren't eligible unless damaged or defective. Unopened and sealed renewal products may qualify when a request is submitted within 30 days of delivery. Canceling a subscription stops future renewals and is separate from requesting a refund for an existing shipment.

Nothing in this policy limits rights or remedies that cannot be limited under applicable law.

Last updated: August 26, 2026.